Section 4 · Handbook pages 18-22
Staying Safe
How to protect yourself and your passengers from aggression and violence, including hate crime reporting, warning signs, drugs and alcohol, de-escalation, incident recording and CCTV.
What you will learn
- 1Explain your right to refuse to accept angry or violent behaviour from a passenger.
- 2Identify hate crime and say how and when TfL advises you to report it to the police.
- 3List the practical steps that protect you before and during a journey, including the use of a lone worker device.
- 4Recognise the eight warning signs that someone may become aggressive.
- 5Explain when you have the right to refuse a passenger affected by drink or drugs, and what to do if a passenger is unconscious or very unwell.
- 6Use de-escalation techniques and exit a dangerous situation safely.
- 7Record and report an incident with the correct details, and state TfL's CCTV signage requirement.
8 lessons · You need 19 out of 20 to unlock the next section.
Questions stay in English on purpose. The real SERU assessment is sat in English, and passing it is also how your English reading and writing are assessed.
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Overview