Section 8 · Handbook pages 38-42
Being Aware of Equality and Disability
How to assist disabled and older passengers well, what the Equality Act 2010 requires of you as a PHV driver, and the rules on designated wheelchair accessible vehicles, assistance dogs, exemptions and complaints.
What you will learn
- 1Offer and give practical help to disabled and older passengers in the way the handbook describes
- 2Guide a vision-impaired passenger safely and hand over change correctly
- 3Name the nine characteristics protected under the Equality Act 2010
- 4State the duties you have if you drive a designated wheelchair accessible PHV
- 5Explain the section 165 and assistance dog exemptions and how to apply for one
- 6Apply the section 170 rules on carrying assistance dogs, including the footwell rule
- 7Describe what TfL will do if you break the Equality Act
8 lessons · You need 19 out of 20 to unlock the next section.
Questions stay in English on purpose. The real SERU assessment is sat in English, and passing it is also how your English reading and writing are assessed.
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Overview