Section 5 · Handbook pages 23-25
Driver Behaviour
This section explains how TfL expects you to behave towards passengers: how complaints are handled, what counts as unacceptable behaviour, the rule about entering the back seat, how to help a passenger who is ill or disabled, and the sexual behaviour that is never acceptable.
What you will learn
- 1Explain how complaints about private hire drivers are handled by operators, by TfL and by the police
- 2Describe what TfL treats as unacceptable behaviour towards passengers, including misuse of a passenger's personal contact details
- 3State the rule about getting into the back seat of your vehicle and the single exception to it
- 4Act correctly when a passenger is seriously ill or asks you for physical help
- 5List the sexual behaviour that is never acceptable and explain why a passenger's agreement makes no difference
8 lessons · You need 19 out of 20 to unlock the next section.
Questions stay in English on purpose. The real SERU assessment is sat in English, and passing it is also how your English reading and writing are assessed.
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Overview